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The AEROS Software Suite is a powerful collection of CRM solutions brought to you exclusively by AutoUpLinkUSA. AEROS, certified by 15 manufacturers, includes everything from Internet Lead Management, Mass e-mails, Showroom & Phone Control, Bi-directional DMS Integration, Data Mining, BDC Control, and more, with robust reporting full of actionable information. AEROS is scalable, allowing you to add on individual modules at any time, making it easy and affordable to get what you need out of CRM.
•Internet Lead Management Certified by 15 OEM's; manage sales, service and parts leads from any source with HTML templates; automatic duplicate removal, and more.
•Calendar, Activity, & Process Management Customize your automated follow up schedules for internet, showroom, phone and OwnerBase; auto-email support; Daily reminders; Daily planner views by day, week, and month.
•AutoUpLinkUSA Inventory Integration Daily inventory feeds to AEROS, including photos and detailed options for use in the CRM; view and search vehicles in the CRM.
•Showroom & Phone Control Manage all opportunities in a single system; daily showroom log with notes; daily appointment log to mark shows and no-shows; track appointment confirmations.
•DMS Integration & Cleansing Reynolds & Reynolds, ADP, Arkona, InfinitiNet, and more; Certified integrations; real-time, bi-directional communication; complete sales & service history cleansed with NCOA.
•Automated Data Mining & Cleansing Mine DMS history data for lease expirations, maturities, positive equity, high-dollar closed R.O.'s, birthdays, and more.
•BDC Management & Reporting Robust BDC follow up and enterprise management across stores; view BDR daily activity; auto-assign BDR's to all showroom traffic for same-day walk-out followup; and more.
Crawl, Walk, Run™ is the basis for the Editions of the Aeros Software Suite. Each Edition has more functionality and “horsepower” than the previous one. Each Edition takes a dealership from basic lead management and contact management further into true Customer Relationship Management, but each step provides a manageable and realistic evolution for the average dealership.
Our background and previous work experience in dealerships was the impetus for the Crawl, Walk, Run™ methodology. Having seen a host of computer programs come-and-go over the years while working inside dealerships, we recognized the need for not only better software, but a better way to install and utilize a program for car dealers.
And the best part about Crawl, Walk, Run™ is that a dealership migrating to the Aeros Software Suite from another application is able to jump right into any one of the Editions! A dealership does not have to first implement Contact Management Edition and then upgrade to a higher version in order to realize the required functionality. You can buy the Edition that best fits your needs today.
AEROS Bronze
An economy-friendly lead manager with an easy-to-use interface. Up and running in 24-hours.
Includes:
Internet Lead Management (sales, service and parts)
Send/Receive all e-mail in AEROS
Calendar & Activity Management
Letter Printing
Internet Reporting & Analytics
DealerTrack Integration
Manufacturer Lead Integration
1 User Account
The Aeros Software Suite is a certified GM OneSource partner for all franchises (Buick, Cadillac, Chevrolet, GMC, HUMMER, Pontiac, Saab, and Saturn) ensuring that your dealership is fully compliant with manufacturer guidelines related to Internet Lead Management and Customer Relationship Management. Manufacturer-generated leads are delivered to Aeros in real-time, reducing lead delivery time, and improving lead handling. Systems that are not GM approved cannot receive the leads generated by GM for dealerships nationwide.
The Aeros Software Suite is now Nissan Infiniti Certified.
AEROS Silver
Already out-grown basic lead management? Upgrade to comprehensive traffic control (Internet, Phone &
Showroom), including:
All AEROS Bronze Features
Showroom & Phone Control
Mass Email Capabilities
Automated Follow-up Schedules
Track Be-Backs, Orders, Stalled Deals and More
3 User Accounts
AEROS Gold
Have an internal BDC team that needs to use AEROS too? Upgrade to Gold, including:
All AEROS Silver Features
BDC Management & Reporting
Federal Do-Not-Call Compliance
Email Append Ability (add to customers without
e-mail addresses)
Private Domain Name for Emails
Kiosk Driver License Scanner for the Showroom
5 User Accounts
AEROS Platinum
Ready for real CRM and OwnerBase management?
Leverage customer history to increase repeat and referral
business, including:
All AEROS Gold Features
DMS Database NCOA Cleansing & Integration
Automated Data Mining Campaigns
Print Dealership Business Forms (to reduce delivery time)
Build Customized Phone, Email or Direct Mail Campaigns
10 User Accounts
Every General Motors dealership nationwide must use a certified lead management application to receive and respond to Internet leads generated by the manufacturer. GM’s OneSource program assigns and delivers Internet leads generated from the GM family of web sites (sales, service and parts), purchased third party Internet leads, vehicle service needs identified by the OnStar systems for consumers’ vehicles, and more.
As a certified application, GM leads are delivered to the dealer’s Aeros lead management and Customer Relationship Management (CRM) system in real time, ensuring all lead management activity occurs in a single, enterprise-wide system. The certification also allows Aeros to report back to GM about lead status and disposition in real-time, ensuring each dealership is compliant with the manufacturers lead management guidelines.
Successful dealers realize in today’s business climate that timely and professional management of every business opportunity is critical, and directly affects bottom line profitability every month. Using Aeros ensures:
Compliance- With GM lead management and follow up guidelines
Own the Customer- Using Aeros ensures your leads aren’t trapped in a manufacturer system if something goes wrong that you can’t control
“Single Sign On”- Use one system to manage all Internet leads, showroom ups, phone ups, data mining, sold customer follow up, etc.
Improved Lead Conversion- Convert more leads to appointments
Reduced Response Time- Respond to every lead, every time (rain or shine) in under 15 minutes
Manage more leads- Aeros’ unique design allows dealers to actually increase the number of manageable leads by up to 40% per month. And more properly managed leads can mean a huge increase in profit
Consistency- Never miss a lead, fumble an opportunity, or lose visibility into daily performance.
Customer Visibility- Sales reps and managers can view previous customer history. All previous inquiries and purchases are linked back to a single customer view. After all, how can you treat your best customers like gold, if your employees don’t know who they are?
Embedded Email- Aeros includes a fully-functional e-mail reader (like Outlook) to ensure all customer e-mail communication is tracked and accountable
Communication- Stop using employee AOL or Yahoo e-mail addresses to respond to customer inquiries. Control 100% communication with your customers
Continuity- Turn-over happens; don’t let your entire Internet initiative go sideways when it happens next time
Welcome to the ground-breaking, web-based CRM suite that puts you in the driver seat. Aeros includes different Editions for dealers to choose from, founded on our proprietary Crawl, Walk, Run™ methodology for CRM design, deployment and training. Which means you buy the model that delivers what you need today, and then you can easily upgrade to a more powerful Edition when you are ready, avoiding costly and disruptive software migrations/re-training from one system to another… that’s CRM for the car business!
•Same Day Activation… up and running in hours
•Pricing as low as $65 / mo
•Web-based system… no hardware to buy
•Easy to use and learn; “You’ll be managing leads in minutes!”™
•Manage leads from any source or provider (including service/parts)
•Mass Email in text or full-color HTML (CAN-SPAM compliant)
•Customizable Dashboard/Homepage per user
•Import existing database(s) on the fly
•Customizable, fully-automated Follow up Schedules (calls, letters, emails, tasks, alerts, etc.)
•Schedule Auto-send emails to follow up on leads (i.e. a 90-day lead handling process)
•FREE 12-Month subscription to Online Selling Tools for all Nissan/Infiniti Retailers
•Real-time Customizable Reporting, includes Internet costs vs. grosses, leads Contacted, etc.
•DealerTrack Integration included
•Duplicate Lead & Bad Lead handling
•And more!
Certified InfinitiNet or Reynolds RCI Integration with CRM Edition
•All the features and benefits in Contact Management Edition plus…
•DL Scanning, WhosCalling integration (others available), Form Printing, Do-Not-Call compliant
•DMS Integration for InfinitiNet, Reynolds (RCI Approved), ADP, and more.
•DMS data is cleansed, de-duped and consolidated in Aeros
•Data Hygiene Performed on DMS data (Addresses Verified, NCOA, MCOA, Email Append, etc)
•Automated, Customizable Data Mining Campaigns, includes Positive Equity, Lease Expiration, Loan Maturity, Birthdays, Purchase Anniversary, Service High $ RO, etc.
•Inventory search and management tools includes pictures and options for sales
•Inventory Incentivizer for sales (spiff cars and includes Manufacturer incentives)
•Cross-store inventory search (i.e. for pre-owned vehicles)
87% of buyers shop for pre-owned cars on the Internet before ever coming to your dealership -- Source: J.D. Power Study
AutoUpLinkUSA will provide a customized plan tailored to meet the needs of your dealership. Our Sellers Notes solution allows you to reach shoppers and trigger responses from your target audience.
•Create an Emotional Connection with Creative Sellers Notes.
•Describe the Experience of Driving and Owning the Vehicle
•Create Interest and Excitement by Listing Special/Unique Features
•Expand Details beyond the VIN Decoder
“A great online ad is the first step to winning business from online buyers, therefore merchandising is among the most critical components of a successful online campaign," said Ralph Ebersole, training director at Cars.com. "The dealers who consistently sell the most cars online recognize that their ads must do more than provide the price and a list of standard and optional equipment.”
SAMPLES SELLERS NOTES
2006 Expedition XLT 4x4: Big and Husky. Successful middle class chap ready for a family! Young at heart, safety consciences with traditional values. Let me spoil you! I’ll lend you a step up whenever you need it! Be discreet and you can try out all my power options! Expedition with me to Saturday morning soccer games, weekend lake trips, shopping trips to Dallas and across town to drop the kids off at your mom’s. From the rear I look a lot like my Explorer buddy, but no one can give rear cargo like me! Work out to keep up my big teddy bear image! Passed with flying colors on my last checkup. Recently separated from a one year engagement. Tired of the test drive scene. Ready to settle down again and come home to the same house every night. Call before you come out! Make sure I’m still here for you! xxx-xxx-xxxx
